Organizational Culture Building
- Customer Centric Culture
- Employee Engagement
- Creating High Performance Work Teams
- Customer Experience Design
- Business Excellence Model
- Visionary Leadership
- Leadership Development and Effectiveness
- Focus on Future – Strategy Development and Deployment | Balance Score Card
- Experiential Team Building
Business Consulting
Aimed at providing specific business solutions to maximise and improve your business results, we bring tested, innovated and best of proven practices from leading multinationals to you.
Our experience spans across 30 Companies, 15 industries, successfully executed over 50 assignments across India, USA, UK, Europe, China and Singapore in:
- Customer Driven Excellence
- Operational Excellence
Customer Driven Excellence
- Increasing Business and Customer retention in B2B segmentsMore
- There is a compelling need to not only retain but to also increase Share of Wallet in Key Accounts. Key Account Management involves evolving Account Profiling, formulating Account-wise Strategies and Opportunity Management with an objective of Relationship building, Customer retention, Competitive attack and increase in Share of Wallet in the B2B segment. Less
- Evolving Market / Customer StrategiesMore
- One of the challenges organizations continuously face is sustaining and increasing market share and revenue. There is a need therefore, to evolve specific Market / Customer strategies. The process of segmenting customers and markets to target customers and offering them a Unique Value Proposition is one such solution to achieve business growth. Less
- Designing the Customer ExperienceMore
- This is a best practice to evolve a strategy and time bound action plans to enhance the Customer experience at all key touch points to achieve tangible business results as well as Improving Customer Satisfaction. This works well in the B2C segment. Less
- Improving Sales productivity and effectivenessMore
- This is an initiative where the sales / channel processes are assessed to measure sales effectiveness. A workshop is conducted on the findings and improvement plans. Post workshop, the sales engagement processes are improved with an agreed set of effectiveness measures to ascertain benefits. The same can be done for Customer Service and Support processes as well. Less
- Building a Customer Centric CultureMore
- To ensure Customer Delight, and consistently, an organization has to ensure that Customer centricity is a DNA of the organization. Our methodology entails developing a road-map to achieve high levels of customer centricity through strategies developed through Voice-of-employee and Customer studies. Tangible results in employee engagement, faster delivery to Customers and Customer satisfaction would be monitored as improvement focus areas. Less
Operational Excellence
- Continuous Improvement ProjectsMore
- Companies face various challenges in managing their operations and service processes - be it related to Costs, Quality, throughput, Delivery, Revenue etc. This methodology entails identification of 6 – 8 project specific problems and associated employee teams of 4 – 6 members each. Training is provided as a first step to the teams. Projects are monitored and facilitated to successful completion with tangible benefits as per agreed targets. Less